Reporting loss of your Autopass Card
If your Autopass Card is stolen or lost in Singapore or Malaysia, make a report at any police station in the respective country. You are required to report the loss of your Autopass Card to LTA and submit your police report and vehicle information via LTA's online feedback form. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” sub-category for your report to be processed more promptly.
If you lost your card in Singapore, when departing Singapore at Tuas or Woodlands Checkpoint, show the police report to the officer at LTA's VEP/Toll office for assistance.
You can apply and pay for a new Autopass Card for your Malaysia-registered car or motorcycle via our digital service here. Please apply for an Autopass Card for your Malaysia-registered car or motorcycle at least 2 weeks before your intended trip into Singapore.
After receiving LTA's approval email for your online application, you may collect your card within the collection period indicated in LTA's approval email, at the specific service centre located in Malaysia which you have selected in your application (refer to the steps in LTA's approval email).
To receive a copy of the outcome of your recent application for Autopass Card, please visit https://go.gov.sg/vepdsoutcome.
If you need help with your VEP Digital Service (VEPDS) application, please call or visit our service centres (open 24 hours daily) located in Malaysia.
Refund of stored value is not applicable for lost Autopass Cards, as the remaining value in the lost card cannot be verified. Visit NETS website for the terms and conditions governing the use of the card.